Privacy

We care deeply about the privacy and security of your data. This Privacy Policy will help you understand what data we collect, what we use it for, and how you can exercise your rights.
You acknowledge that this Privacy Policy is a part of the Terms and Conditions of the Website and the other Services, and you unconditionally agree that becoming a User of the Website and its Services signifies your assent to this Privacy Policy, and also providing consent to DenXGen for using, collecting, processing and/or disclosing your Personal Information in the manner that is  properly set out in this Privacy Policy. Your visit to the Web Application and use of the Services is subject to the Terms and Conditions and this Privacy Policy.
We abide by the following principles while processing your data:
·   We do not collect more information than is necessary
·   We do not use your data for purposes other than those specified in this Privacy Policy
·   We do not keep your data if it is no longer needed;
·   We do not disclose your data in cases other than those specified in this Privacy Policy.

Itis explicitly mentioned and understood by all the users and customers that all“Digital Products” or "Products" on our website are referred to as “Softwares” for your easeof understanding, while explaining the policy. Hence, all the clauses within this Policy with regards to Softwares”automatically apply to all our “Digital Products” as they are the same.

This Privacy Policy applies to services offered through our websites and to services that we provide in connection with our Software. Our websites contain links to other websites. Once redirected to a website outside of our domains, this Privacy Policy is no longer applicable.

Summary
a) Once you decide to contact us, download some of our guides, download or access a trial version of our Software or purchase a license for our Software you will be asked to provide your personal details which – depending on the context – may encompass your full name, your contact details, the name and characteristics of the organization that you represent or billing information. Depending on the context in which you provide your personal data to us, we may use this data e.g. to perform an agreement concluded with you, fulfill statutory data retention obligations (e.g. resulting out of tax law or accounting law regulations), communicate with you and prepare quotations for you, inform you about updates and bug fixes, seek your feedback on our Software and pursue other legitimate goals (e.g. prevent ourselves against fraud). You can find more information about how we process your data in these contexts in the What information do we collect and when? section.
b) Most of our Software solutions require installation in your on-premises IT infrastructure or on the cloud. This means that in the majority of cases we will not have access to your organization’s data and this data will not be stored in our infrastructure. We may also temporarily process data that belongs to your organization if you want to use our technical support services and decide to share program and system logs with us. You can find more information about how we process data in the What information do we collect and when? section and in Terms of Use.
c) You have the right to request access to your data and the right to have information about you corrected or deleted. You also have the right to have the processing of your data restricted. If the processing of your data is based on your consent, you also have the right to withdraw it at any given time. Withdrawal of your consent will not influence the lawfulness of processing based on this consent before its withdrawal. If the processing of your personal data is based on our legitimate interests, you also have the right to object against such processing. We will not use your data for the purposes of automated decision-making or profiling. You can find more information about your rights in the What are your rights? Section.
If you want to exercise your rights or have any other questions relating to this Privacy Policy you can contact us by email contact@codesi4.com.

What information do we collect and when?
Our websites and cookies

You can browse our websites without giving away any information about you other than your IP address. Recording of your IP address is necessary for technical purposes related to the administration of our servers. We will also use it to collect general, statistical information about you (e.g. to get information about the region from which you connect with our websites). We will not be able to identify you based only on your IP address.

Our websites use the so-called ‘cookies’, which are small information files saved to your hard drive. We make use of (1) session cookies,which remain on your device until a web browser session is completed or the web browser is closed, and (2) persistent cookies, which remain on your device until their expiry date is reached or until you delete them. The persistent cookies that we use are never stored for more than a year.

We use cookies forseveral purposes:
·   to improve user experience, e.g. to make itpossible for you not to fill in a download form each time you download our Software, if you already did that in the past. Thanks to cookies, you may also seamlessly place an order in the order system or login to your www.codesi4.com user account without having to retype your credentials. These kinds of cookies are necessary for our websites to work properly, but you can disable some ofthe functionalities that use cookies (such as the “Keep me logged in”functionality) without any consequences.
·    to collect anonymous and aggregated statistical data about users’ visits to our websites. We use this data to analyze how our websites are used, perform A/Btesting, and to improve our websites by using Google Analytics and/or other webtraffic analytics tools, such as HotJar and CrazyEgg. Learn more about cookies usedby Google Analytics and Google Optimize (https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage#experiments), cookies usedby HotJar (https://help.hotjar.com/hc/en-us/articles/115011789248-Hotjar-Cookie-Information)and cookies used by CrazyEgg (https://www.crazyegg.com/privacy).
·   to advertise our products online. We usetracking and remarketing cookies from Google Ads (https://policies.google.com/technologies/ads), Google Analytics (https://support.google.com/analytics/topic/2919631), Bing (https://privacy.microsoft.com/en-US/), LinkedIn (https://www.linkedin.com/legal/cookie-policy), Facebook Conversion Trackingand Facebook Custom Audiences (https://www.facebook.com/policies/cookies/)to advertise our products online. We make use of all targeting featuresavailable in Google Ads, including: demographic and location targeting,remarketing, affinity audiences, custom affinity audiences, in-marketaudiences, similar audiences (learn more about third-party cookies by clickingthe links above). You can customize Google Display Network advertisements byusing the Google Ads Settings (https://www.google.com/settings/ads)or block sending your data to Google Analytics by installing Google Analyticsopt-out browser add-on.

Unless you set up your internet browser (e.g. Mozilla Firefox or Google Chrome) not to accept cookies, it will accept the use of them. You can always disable cookies in your browser’s preferences even if you have consented to the use of cookies in thepast. You can also delete cookies stored on your computer at any given time.Please note that disabling cookies may negatively impact your online experience on Core-Forth Link Technology’s websites and prevent you from using certain websites orlogging into our web applications.

Commenting on our blog posts
If you decide to post a comment on our blog you will be asked to provide your personal details such as your name and your email. Weneed this data to ensure the smooth functioning of our blogs (e.g. banspammers). The Processing of your personal data, in this case, is based on a contract that was concluded between you and us when you decide to use our blog.We will process your data as long as your comment is visible on our blog. You cannot post comments without giving away this information about you.

Contacting us
It is understood that once you decide to contact us you willbe asked to provide your personal details such as your name, the name, andcharacteristics of the organization that you represent, and your contactdetails. Depending on the type of your question, we will use this data tocommunicate with you, prepare quotations for you and answer any other questionsthat you may have. If you are not our client and decide not to become one, wewill delete your data after your matter is solved and information about you isno longer needed. The Processing of your personal data in all of the abovecases is based on our legitimate interest, i.e. the need to respond to businessqueries received from current and potential customers.

Information about the availability and performance of our services
If you decide to receive information about the availabilityand performance of our services, you will be asked to provide your personal data,such as an email address. If you want, you can also share your phone numberwith us. Your contact information is necessary for us to inform you about theavailability and performance of our services, possible accessibility problems,or planned maintenance, as well as to contact you to ask for your feedback oroffer our Software. In this case, the processing of your personal data is basedon your consent. We will process your personal data until you withdraw yourconsent or until we get your feedback.

You have the right to withdraw your consent at any giventime. You are not obliged to give us any of the above information, but youcannot receive information about the availability and performance of ourservices without providing us with your email address first. Providing a phonenumber is optional – you don’t need to do that.

Downloading our guides
If you decide to download one of our guides you may be askedto provide your personal details such as your name and your email. We need thisdata to make the file that you want to download available to you and to be ableto contact you after you download our guide and ask for your feedback or offeryou our Software. We will only process your personal data for the periodnecessary to follow up on your download or get your feedback. The processing ofyour data in such a case is based on our legitimate interest.

Downloading trial versions of our Software
If you decide to download or access a trial version of our Software you will be asked to provide your personal details such as your name and your email. If you wish to do so, you may also share your telephone number with us. We need your personal details to:
·   To make the download or access available to you, to grant you a trial license for our Software and send you important notifications about the Software. The processing of your data in such case is necessary to perform the agreement concluded between you and us;
·   To prevent ourselves against actions of users who try to make use of the trial version against our Terms of Use. The processing of your data in such case is based onour legitimate interest;
·   To seek your feedback on our Software, contact you during or right after the trial periodand help you make the best use of our Software during this time. The processing of your data in such a case is based on our legitimate interest.

If you don’t purchase a license for our Software, we will delete your personal data after all claims that you may bring against us inconnection with the use of trial versions of our Software become time-barred.

You are not obliged to give us any of the information above,but you cannot download or access a trial version of our Software withoutgiving away your name and your email. However, you do not have to give away your telephone number if you don’t want to do so.

Purchasing a license for our Software
- It is expressly and explicitly understood by the users and customers that all services or products purchased from the website are being done so by taking all factors into consideration (requirements, risk, etc). To know more, please read the disclaimer, as the same applied to all users and customers. (can hyperlink the disclaimer here)
- In order to purchase a license for our Software, apart from your personal details and the details of your organization, you may also be asked to provide credit card data and other billing information. This data is necessary for us to sell a license for our Software to you. Additionally, we will also record your IP address for the purposes of our license control system. We Will process this data to perform the agreement concluded with you (i.e. to provide our products and services) and pursue other legitimate goals such as getting your feedback on our products and providing you with vital information about our products and services (e.g. updates, bug fixes, etc.) during the license agreement term. Once the license agreement expires (and you decide not to renew it), we will archive your data and process it to fulfill data retention obligations imposed on us by accounting and tax regulations. We will delete your data after all such statutory data retention periods lapse.You are not obliged to give us any of the information above,but if you decide not to give it to us or provide us with false or incorrect information we may be unable to respond to your message, to provide our services to you, or to process your order.

Making use of our Software
- It is expressly and explicitly understood by the users and customers that all services or products purchased from the website are being done so by taking all factors into consideration (requirements, risk, etc). To know more, please read the disclaimer, as the same applied to all users and customers. (can hyperlink the disclaimer here)
- We will not store any personal data that you or your organization process using our Software. In particular, we will not process this data within our infrastructure. This means that you will be the controller of your data and that we will not be the processor of such data. This is because most of our Software is not cloud-based and requires installation in your on-premises or cloud IT infrastructure. It also means that it is your obligation to make sure that the processing of personal data within this Software Is done in accordance with applicable privacy regulations, such as the GDPR.
- Our Software does not have any capabilities that would allow us to access your IT infrastructure at any time. If you ask us to do so, we may mutually agree to conduct a remote session using e.g. TeamViewer, Skype, or other similar tools. You should make sure that you do not reveal any personal or other sensitive data to us during a remote session.From time to time, if you request technical support from us,we may ask you to provide our technicians with Software log files or system log files. You should make sure that you do not reveal any personal or other sensitive data to us when sharing the log files with us. In case it is impossible for you to remove personal data from the log files, we may get access to a limited scope of personal data that you control and process using our Software (e.g. some email addresses of people within your organization)contained in the log files. We will use these log files to render technical support services to you and also to analyze the performance of our products and improve them. We will delete the log files once issues that they document are fixed and they are no longer needed.From time to time, to ensure proper performance of the agreement concluded with you, we may use your email address or telephone number that you provided us with while purchasing a license for our Software, or that you defined in our Software, to send you technical information, e.g. about the necessity to update the Software, difficulties in accessing the service, or planned maintenance. We provide you with such information so that you can make use of the purchased license for our Software without any issues.

Whatare your rights?
General
In order to comply with requests concerning your rights,sometimes we may ask you to give us some additional information that we willuse to verify your identity. If you fail to provide such information and the information that you have already given to us is not sufficient to identify you,we may refuse to fulfill your request.If you wish to exercise any of the rights described below you can do this by contacting us on contact@codesi4.com.

Access to data
You have the right to access the information that we have onyou. If you choose to exercise this right, we will also make sure to provide you with a copy of the data we process about you.We will fulfill your requestby sending your copy electronically unless the request expressly specifies adifferent method. For any subsequent access request, we may charge you an administrative fee.

Rectification of data, erasure, and restriction of processing
If you believe that the information we have about you is incorrect, you are welcome to contact us, so we can update it and keep your data accurate. We will automatically delete information about you after itis no longer needed for the purposes it was collected for. Nonetheless, if atany point you wish for us to delete information about you, you have the right to do so.You also have the right to obtain restrictions on the processing of your data.

Data portability
In case the processing of your personal data is based on a contract, you have the right to receive the personal data that you haveprovided to us in a structured, commonly used, and machine-readable format. Youcan also request us to transmit such data to another controller if it istechnically feasible.

Withdrawal of consent and the right to object to processing
If the processing of your data is based on consent, you havethe right to withdraw your consent at any time. Remember that withdrawal ofconsent will not affect the lawfulness of processing based on this consentbefore its withdrawal.In case the processing of your data is based on ourlegitimate interest you have the right to object to such processing.

Profiling
We do not use any information provided by youfor the purposes of automated decision-making, including profiling

Disclosure of your data
We guarantee that all your personal information is protectedand that we will not make this information available to third parties in casesdifferent than those specified below unless you give us permission to do so orunless such disclosure is necessary to comply with a legal obligation that isimposed on us.We may share information that you provided us with while purchasinga license for our Software, or that you defined in our Software, with:
·   payment processors, i.e. RazorPay, Stripe, PayPal,or any other payment gateway, in order to be able to process and complete thepayment process for your order;
·   providers of services necessary to automate andsimplify the process of concluding electronic agreements with our clients (e.g.services such as DocuSign);
·   providers of services necessary to sendtransaction-related and product-related information via email and SMS to the extent that such disclosure is necessary to automate, simplify and analyze these processes, to ensure proper performance of the agreement concluded with you;
·   external accounting and book keeping servicesproviders to the extent that such disclosure is necessary to have theseservices provided to us;
·   our legal advisors to the extent that suchdisclosure is necessary to obtain legal advice or protect our rights in legal proceedings;
·   governments and law enforcement authorities onlyif we are required to do so by law. We will always attempt to redirect the law enforcement agency or government to request any data directly from you. If compelled to disclose your data, we will promptly notify you and provide a copyof the demand.

International data transfers
In case there is a need for us to use processors locatedoutside of India, we will only disclose personal data to them provided thatappropriate international data transfer safeguards described in the GDPR are inplace. If you have further questions about international datatransfers, contact us contact@codesi4.com . 

Changes to the Privacy Policy
We constantly review our Privacy Policy and strive towardsmaking it better. That is why we reserve the right to amend this Privacy Policyfrom time to time. We will not reduce any of your rights stated in this PrivacyPolicy without asking for explicit prior consent to the changes. Each amendmentto the Privacy Policy will be signed with the date of publishing and will beeffective from that date.

How to contact us and seek additional help?
If you have any questions or doubts related to this Privacy Policy or want to know more about how we protect your personal data or yourrights, contact us contact@codesi4.com . We hope that we will be able to answer all your questions andsettle all disputes amicably.

Amendments to the Privacy Policy
We constantly review our Privacy Policy and strive towards making it better. That is why we reserve the right to amend this Privacy Policy From time to time. We will not reduce any of your rights stated in this PrivacyPolicy without asking for explicit prior consent to the changes. Each amendment to the Privacy Policy will be signed with the date of publishing and will be effective from that date.Unless stated otherwise, the current Privacy Policy applies to all information that we have about you and your account. It is understood that if a User uses the Services or accesses the Website after a notice of changes has been sent to such User or published on the Website, such User hereby provides his/her/its consent to the changed terms.

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